Refund policy

We offer a hassle-free 30-day return policy to ensure your satisfaction with your purchase. To be eligible for a return/exchange, your item must be in its original condition, unworn or unused, with tags, and in the original packaging. A valid receipt or proof of purchase is also required.

1. Reasons for Return:

   • Product quality issues or transportation damage: Free return and exchange services.
   • Customer preference: Shipping cost for return and exchange to be covered by the customer.
     
     

2. Inspection Upon Reception:
   
   Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us immediately for resolution.

3. Eligible for Returns/Exchanges: Customers are entitled to a refund or replacement in the following cases:

   • Product damaged due to quality or transportation issues.
   • Unused items within the 30-day return policy.
   • Items returned undelivered to sender or not delivered within 90 days.
     
     

4. Not Eligible for Return/Exchange: Certain items cannot be returned, including:

   • Products outside the 30-day return policy.
   • Orders or items valued at $5,000 or more.
   • Bespoke, custom, or special ordered products.
   • Bulbs.
   • Products not in original condition and packaging.
     
     

5. Order Cancellation:

   • Possible within 24 hours after order confirmation.
   • Refund not available after this time unless the order hasn't shipped.
     
     

6. Return Policy Duration:

   • 30 days from the date of receiving the item.
     
     

7. Our Returns Process:

   • Read our return policy to check eligibility.
   • Submit an inquiry at info@alicedreamhome.com with your reason for return.
   • Confirm refund amount and provide return address.
   • Ship the item at your cost, including order confirmation in the package.
   • Notify us via email with your tracking number.
   • We process returns within 3-5 business days upon receipt.
     
     

8. Exchanges:
   
   The quickest way to get the desired item is to return the original and make a new purchase.

9. EU 14-Day Cooling Off Period:

   • Applies if shipping to the European Union.
   • Right to cancel or return within 14 days, no justification required.
     
     

10. Refunds:

    • Notify you upon receiving and inspecting your return.
    • Approved refunds processed within 10 business days on the original payment method.
    • Contact us at info@alicedreamhome.com if more than 15 business days have passed since approval.