Shipping Policy
Welcome to Alice Dream Home – Where Your Satisfaction Matters!
At Alice Dream Home, you are not just a customer; you are a valued member of our community. Our utmost priority is ensuring that your orders reach you promptly. Typically, you can expect your delivery within 5-7 business days from the date of your order.
Worldwide Shipping:
Yes, we ship globally! However, there are a few locations we're unable to reach. If you happen to be in one of those countries, worry not – we'll be in touch.
Delivery area:
- Australia
- Austria
- Belgium
- Canada
- Denmark
- Finland
- France
- Germany
- Greece
- Hungary
- Ireland
- Israel
- Italy
- Luxembourg
- Malaysia
- Mexico
- Netherlands
- New Zealand
- Norway
- Poland
- Portugal
- Saudi Arabia
- Singapore
- Spain
- Sweden
- Switzerland
- Turkey
- United Kingdom
- United States
- Indonesia
- South Africa
- China
- Russia
- India
- Afghanistan
- Pakista
- Iraq
- Malaysia
- Thailand
- Philippines
Processing Time:
We strive to process your order swiftly, usually taking 1-3 business days. Please note that this excludes holidays and weekends. If your items are prepared within 24 hours, we'll get them shipped out in a day. Processing time is not including the shipping time, please see below for more information.
Shipping Options and Times:
Alice Dream Home boasts warehouses in the United States, Europe, and China, ensuring top-notch quality and trackable shipping. Don't be surprised if you receive items separately; it's on us, and we'll keep you updated!
Shipping ETA:
Shipping times vary by location. Here's an estimated delivery guide:
- United States: 4-7 Business days
- Canada, UK, Europe: 4-7 Business days
- Australia, New Zealand: 5-10 Business days
- Asia, Middle East: 6-10 Business days
- Central & South America: 7-25 Business days
Please note that business days exclude weekends and public holidays.
Lost/Missing Packages:
While we don't take responsibility for incorrect addresses, we're here to help. Ensure your shipping details are accurate. If your package is lost or incorrectly delivered, contact us within 10 days.
About Customs Tax:
Customs fees, duties, or taxes after shipping are beyond our control. Please check local customs for details. By purchasing, you agree that packages may incur customs fees upon arrival.
Out of Stock Items:
In case an item is out of stock, we'll ship the available ones and promptly issue a refund for the rest.
Global Geopolitical Situation
Owing to the ongoing geopolitical challenges since 2019 and recent conflicts in Europe and the Middle East in 2023, there has been a worldwide slowdown in logistics and transportation. This may lead to delays in transportation. Rest assured, we are committed to expeditiously processing orders and delivering products to you in the most efficient manner possible. Your understanding and patience during this period are highly appreciated. For any questions or concerns, contact us at info@alicedreamhome.com.
At Alice Dream Home, your satisfaction is our mission!
We are truly glad to have you as a customer 🙂
- Alice Dream Home Team -